Shipping policy

DVI GIFTS SHIPPING POLICY

At DVI Gifts, many of our products are made especially for your order. That means your gift may require a little production time before it begins its journey to you.

We want you to know what to expect along the way.

ORDER PROCESSING AND PRODUCTION

Many DVI Gifts products are made or printed on demand. Production time is separate from shipping time and may vary depending on the product, production partner, order volume, and other circumstances.

Estimated delivery information shown during checkout includes the information available to us at the time you place your order. Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

For personalized products, please review all names, spelling, dates, messages, images, and other customization carefully before submitting your order.

SHIPPING RATES

DVI Gifts currently ships within the United States.

Standard shipping is $5.99 per order.

We offer FREE standard shipping on orders of $65 or more.

Shipping charges, if applicable, are displayed at checkout before you complete your purchase.

Because some products are made and shipped by different production partners, items in the same order may arrive in separate packages at no additional shipping charge.

MULTIPLE ITEMS AND SEPARATE SHIPMENTS

Some DVI Gifts products may be produced by different fulfillment partners or at different locations.

Because of this, items from the same order may occasionally ship separately and arrive at different times.

If your order arrives in more than one shipment, this does not necessarily mean an item is missing.

ORDER TRACKING

When tracking information is available, we'll send it to the email address associated with your order.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

DELIVERY TIMES

Delivery times are estimates and can occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather, high-volume shipping periods, supply disruptions, or other transportation issues.

We'll do our best to provide accurate delivery information, but we cannot guarantee a specific arrival date unless we expressly state otherwise.

INCORRECT SHIPPING ADDRESSES

Please review your shipping address carefully before completing your order.

If you discover an error, contact us at hello@dvigifts.store as soon as possible.

If production or shipment has not begun, we'll make reasonable efforts to correct the address. Once an order has entered production or been shipped, changes may no longer be possible.

Additional costs resulting from an incorrect or incomplete address provided with the order may be the customer's responsibility where permitted by law.

LOST, DAMAGED, OR INCORRECT DELIVERIES

Sometimes things don't go according to plan.

If your order appears to be lost, arrives damaged, is delivered incorrectly, or you experience another shipping problem, please contact us at hello@dvigifts.store.

Include your order number and a brief description of the issue. Photographs may also be helpful when an item or package arrives damaged.

We'll review the situation and work with you and, when appropriate, our fulfillment or shipping partners to find a reasonable solution.