Refund policy
DVI Gifts Return & Refund Policy
At DVI Gifts, we want you to feel good about giving what you ordered. Every product is created with care, and we want your experience to be a positive one.
If something isn't right, contact us and we'll work with you to make it right.
Made-to-order products
Our products are made specifically for each order. Because of this, we do not accept returns or exchanges for changes of mind, sizing preferences, or items ordered incorrectly by the customer.
Please review product descriptions, sizing information, colors, and personalization details carefully before placing your order.
We cannot accept returns of worn or used merchandise due to personal preference or dissatisfaction with a correctly produced item.
Personalized and custom-made items
Personalized products are created using the information you provide.
We cannot accept returns or offer refunds for incorrect names, spelling, dates, messages, images, or other personalization details submitted by the customer.
Please review all customization information carefully before completing your purchase.
If we make a mistake or your personalized item arrives damaged, defective, misprinted, or different from the customization you approved, we'll work with you to make it right.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at hello@dvigifts.store within 30 days of delivery.
Include your order number, a brief description of the issue, and clear photographs showing the product and problem when applicable.
This helps us review the situation and resolve it as quickly as possible.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.
Please contact us before returning any merchandise. We will provide instructions if a return is necessary.
Cancellations and order changes
Because our products are made to order, we begin processing orders promptly.
If you need to cancel or change an order, please contact hello@dvigifts.store as soon as possible.
If production has not yet begun, we'll make every reasonable effort to accommodate your request. Once an item has entered production, however, we may be unable to cancel the order or make changes.
This is particularly important for personalized and custom-made products.
Refunds
When a refund is approved, it will be issued to the original payment method.
Processing times after we issue a refund vary depending on your bank or credit card provider.
Original shipping charges are generally non-refundable unless the refund results from an error on our part or a damaged, defective, misprinted, or incorrect product.
Questions or problems with an order
Sometimes circumstances don't fit neatly into a policy. If you have a problem with an order or aren't sure whether your situation qualifies, please contact us.
We'll review the situation and do our best to find a fair solution.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.